Izelani Anaesthesia
Consent
Obtaining written consent for anaesthesia is a legal prerequisite.
Izelani Anaesthesia therefore encourages all patients to complete the online Anaesthetic Consent Form.
Should you have any queries or questions please email drhabangana@izelanianaesthesia.co.za
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POPIA and PAIA
During your hospital admission all your personal and medical information is used to compile a hospital admission form which is kept in your hospital file. For Dr Habangana to provide you with the highest standard of care, access to your information will be used for the purposes of establishing correspondence with you as well as your medical aid for billing purposes. The information will only be available to Dr Habangana's practice administration and will not be shared with any other third parties. This information will be kept in strict accordance with the Protection of Personal Information Act(POPIA), No 4 of 2013. Dr Habangana's administration department will keep your information only for as long as it is needed given the purpose for which it is collected or as required by law and any other statutory obligations. You are welcome to contact us on drhabangana@izelanianaesthesia.co.za should you wish to verify the information we have about you or want to update/change it. Submitting of any complaints about the proceesing of your information can be done to the same email address.
Billing
The fees charged by Dr Habangana are calculated according to established codes and practices governed by the Health Professions Council of South Africa and the relevant South African legislation. You will receive accounts from the hospital, surgeon, other service providers and a completely separate account from the anaesthesiologist; Dr Habangana.
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Dr Habangana charges 217% (Discovery Classic Direct Rate), however, co-payments may apply if medical aid does not cover the full percentage. Unsettled claims remain the members responsibility.
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Dr Habangana"s account consists of a consultation fee; a time based fee - the rate of which is related to the predetermined associated comlexity of the procedure; additional modifiers related to anatomical location, positional requirements and patient risk factors; and a fee for additional procedures or interventions performed by Dr Habangana. Explanation of the codes on the account can be obtained from the Board of Health Funders (011 537 0200)
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The total amount may not be covered by your medical aid. As all medical insurance companies offer cover at different rates your medical aid will reimburse you for your anaesthetic account at a rate based on the plan you have selected and the rules of the medical aid fund. This can vary from 30% (Scheme rate x 100% plans) to 100% (Scheme rate x 300% plans) of the amount charged. An account maybe sent to your medical aid to help with your claim, but you remain personally responsible for payment of the account. The fee is due and payable immediately on completion of service
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Please feel free to discuss tariff rates and queries with your anaesthesiologist, as you remain personally responsible for the account.
Izelani Anaesthesia may offer a discount for early payment. All interest and legal fees that arise from any accounts not settled within 30 days will be for your account.
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Izelani Anaesthesia accounts are administered by independent medical practice administrators and your anaesthesiologist may not know that you are experiencing any difficulties, unless you inform them of such.
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All private paying patients should contact Izelani Anaesthesia for a ‘cost estimate’ and settle the account at the time of surgery. A point-of-sale device is available for card transactions.
Compliments/Complaints
Should you have any compliments or complaints;
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Send an email to drhabangana@izelanianaesthesia.co.za or call our offices on 012 379 0807.
Should your complaint not be resolved to your satisfaction, complaints can be forwarded to the South African Society of Anaesthesiologists (SASA) at sasa@sasaweb.com (website www.sasaweb.com)
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Should the processes of SASA not resolve your complaint, your complaint can then be forwarded to the Ombudsman of the Health Professions Council of South Africa (HPCSA)